Privacy Policy

The policy: This privacy policy notice is for this website; www.mypropertyfix.co.uk and served by Steiner Property Services Ltd and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions: 

Privacy Policy

Last Updated: March 2026

Steiner Property Services Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information you provide when using our website.

This Privacy Policy applies to the website operated by Steiner Property Services Ltd.

Who We Are

Steiner Property Services Ltd
Email: info@steinerpropertyservices.co.uk
Phone: 020 7101 3832

1. We are a property maintenance, refurbishment, and construction company providing services including repairs, renovations, extensions, and general property maintenance.

2. Information We Collect

We may collect and process the following information:

Personal Information

• Name 
• Email address
• Phone number 
• Property address
• Any information you provide when submitting an enquiry or requesting a quote
   

Website Usage Information

We may also collect:

• IP address
• Browser type
• Pages visited on our website
• Time spent on pages
• Referral sources
   

This information helps us understand how visitors use our website and improve our services.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries or quote requests
• Provide property maintenance and building services
• Communicate with you regarding your project
• Improve our website and services
• Maintain internal records
• Comply with legal obligations
   

We will only use your information where we have a lawful basis to do so under UK GDPR.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

However, we may share information with:

• Trusted subcontractors involved in delivering your project
• Professional advisers (accountants, legal advisers)
• Service providers that help us operate our website
• Authorities where required by law
   

All third parties are required to respect the security of your data.

5. Data Security

We are committed to ensuring your information is secure.
Appropriate technical and organisational measures are in place to prevent unauthorised access, disclosure, or loss of personal data.

6. Cookies

Our website may use cookies to improve user experience and track website performance.

Cookies may be used to:

• Analyse website traffic
• Understand how visitors use our website
• Improve functionality
   

You can choose to accept or decline cookies through your browser settings.

7. Data Retention

We will only keep your personal data for as long as necessary for the purposes it was collected, including:

• Providing services 
• Legal or tax obligations
• Resolving disputes
   

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Request transfer of your data
   

To exercise any of these rights, please contact us.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Steiner Property Services Ltd
Email: info@steinerpropertyservices.co.uk
Phone: 020 7101 3832

• we      refer to the business, Steiner Property Services Ltd & mypropertyfix.co.uk.
• "you",      "the user" refer to the person(s) using this website.
• GDPR      means General Data Protection Act.
• PECR      means Privacy & Electronic Communications Regulation.
• ICO      means Information Commissioner's Office.
• Cookies      mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

• We      are exempt from registration in the ICO Data Protection Register].
• Data      retention period: We will continue to process your information under this basis      until you withdraw consent or it is determined your consent no longer      exists.
  Sharing your information: We do not share your information      with third parties. 
• Data      retention period: We shall continue to process your information until the      contract between us ends or is terminated under any contract terms.
  Sharing your information: We do not share your information      with third parties

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the      right to be informed;
• the      right of access;
• the      right to rectification;
• the      right to erasure;
• the      right to restrict processing;
• the      right to data portability;
• the      right to object; and
• the      right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above. Any email 

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time.